WORST SERVICE EVER

I have a 3rd party claim with Santam since Dec 2025. It is now the 27 Mar 2026 and every time I contact Santam I am kept on hold forever. A Santam client pumped my vehicle and now when I have to claim from them it has been the worst experience ever. I have submitted all the documents Santam needs to the broker who in turn forwarded to Santam. I get an email from Santam Legal department, from Seipati Mashaba to be specific with just a banner of the legal department email addresses. I have called Santam and Seipati herself but to no avail. I have not spoken to anyone at Santam but when I sent an email of interest to the Sales department, they called be back. I just need my vehicle fixed or get a payout for the accident. Worst insurance company to deal with.