NF
Nadine F

1 reviews | Active since Jun 2016

09 Jun 2016, 12:37

WORST SERVICE EVER!!!!

<p>One of Santam's customers truck drove into me and the customer referred me to Santam. (This was in the beginning of April) so they send me a list of what to send them and i sent them all they asked but could not get a second Quote because of the fact that where im from the panelbeaters does not want to do third party claims and i told Morris Pule that, But then Mr. Morris dicided to rather ignore me and not reply anymore. I ask him every week for a update on my claim and he never replies and then you get these managers or whatever they call themselves to say that they will investigate on why the service is bad or why Morris never reply or they'll just straight tell you that this is your fault that their services are pathetic!!!! So please do not tell me any nonsense like this guys and rather DO SOMETHING ABOUT IT, PLEASE!!! I see all the reviews on hellopeter and i knew that this was going to be difficult but seriously... you might aswell fire that guy, it doesnt seem like he is doing anything but dragging your name through the dirt!!!! I want to know why you guys wont reply and if i need to contact your client???</p> <p>This was for a Hoylink truck that drove into my GWM H5. Hope your happy Morris!!!</p>

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Replies (1)
Santam
Santam's reply09 Jun 2016, 13:22
Official

Dear Nadine,

We thank you for your posting above. We are really sorry to hear about the bad experience you had and the lack of feedback and service you have received.

We will immediately have this investigated and provide you with feedback once we have concluded our investigation.

Thank you and kind regards.

Stephan Olivier

Client care media manager

Best regards,