WORST SERVICE EVER
Stantam worst service ever , I bought a property and the complex insurance is with santam thy can’t even issue a simple conformation of cover letter for the unit I called the call center like 6 time and still no outcome we even got the musicality clearing already clearly you worst than the govement catch a wake up I wonder what hepend to tcf and what the fsb will say about this service . iam going to request them to move the policy to a insurance company that know what thy doing .
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Replies (2)
Santam's replyOfficial
07 Jun 2019, 09:49Good morning Andre,
Thank you very much for your post above.
We are really sorry to hear about your bad experience.
We will investigate this immediately and request management at our Commercial contact centre to provide us with the necessary feedback.
We will revert once we have received their feedback.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for your post above.
We are really sorry to hear about your bad experience.
We will investigate this immediately and request management at our Commercial contact centre to provide us with the necessary feedback.
We will revert once we have received their feedback.
Kind regards
Stephan Olivier
Client care media manager
Santam's reply07 Jun 2019, 09:49
Official
Good morning Andre,
Thank you very much for your post above.
We are really sorry to hear about your bad experience.
We will investigate this immediately and request management at our Commercial contact centre to provide us with the necessary feedback.
We will revert once we have received their feedback.
Kind regards
Stephan Olivier
Client care media manager
Thank you very much for your post above.
We are really sorry to hear about your bad experience.
We will investigate this immediately and request management at our Commercial contact centre to provide us with the necessary feedback.
We will revert once we have received their feedback.
Kind regards
Stephan Olivier
Client care media manager
Santam's replyOfficial
07 Jun 2019, 16:05Good afternoon Andre,
Our sincere apologies.
We just had confirmation from our commercial contact centre.
They have emailed the confirmation of insurance to the broker -- the issue was that unfortunately the request could not be allocated to a consultant to attend too due to an IT issue which led to the delay in processing of request.
We trust the above will suffice?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Our sincere apologies.
We just had confirmation from our commercial contact centre.
They have emailed the confirmation of insurance to the broker -- the issue was that unfortunately the request could not be allocated to a consultant to attend too due to an IT issue which led to the delay in processing of request.
We trust the above will suffice?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Santam's reply07 Jun 2019, 16:05
Official
Good afternoon Andre,
Our sincere apologies.
We just had confirmation from our commercial contact centre.
They have emailed the confirmation of insurance to the broker -- the issue was that unfortunately the request could not be allocated to a consultant to attend too due to an IT issue which led to the delay in processing of request.
We trust the above will suffice?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Our sincere apologies.
We just had confirmation from our commercial contact centre.
They have emailed the confirmation of insurance to the broker -- the issue was that unfortunately the request could not be allocated to a consultant to attend too due to an IT issue which led to the delay in processing of request.
We trust the above will suffice?
Thank you and kind regards.
Stephan Olivier
Client care media manager