GB
George B

1 reviews | Active since Feb 2012

27 Sept 2016, 13:50

WORST SERVICE EVER

<p>took cover on my 2 vehicles and house hold contents from Santam. They gave me better rates but when they started debiting my account the amount that was agreed upon. was not the same as per our agreement. I did speak to a sales advisor but he could not give me a reason for why they took extra money. The advisor said that they will get back to me but nothing has happened as yet. This is unacceptable and very unprofessional for the so called leader in the market. If this is not rectified I will go back to my previous insurer. </p>

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Replies (1)
Santam
Santam's reply27 Sept 2016, 14:23
Official

Good day

Thank you for your post.

We apologise for the inconvenience experienced.

Please be advised that we are in the process of investigating your complaint and will contact you shortly.

Thank you and kind regards

Kurt Koopman

Client Care Manager