Worst service ever

It is with regret that I have to say that I am unhappy about the service I received from the assessor working on my claim. I should have never joined Santam. I app**** for insurance through my broker and got registered as a Santam Direct client and with my first claim after being in an accident I had to send my qccident details to 6 different email holders had to register info on WhatsApp, very unprofessional, and still no effort was made to help me at all and the assessor has been ignoring my emails. He works in Johannesburg and I live in Cape Town. No onencomes out to inspect your car, you have to do their work and then they "didn't get" the information.