Worst service

Submitted my claim almost a month ago, I don’t know who is the worst between Santam and the repair centre. I constantly have to ask for updates as they don’t proactively update me. My car was towed away and I had to ask around to find out where my car was towed to or being repaired as no one had informed me. Claim has been “authorised” but I have no visibility on what the damage is, what is being repaired or replaced. I have asked for this several times but I can’t seem to get feedback. I also don’t have an ETA on when the repairs will be completed.