Worst service

<p>Hi.I have registered a claim with Santa on the 6/11/2016 for a vehicle of mine that was hijacked.from the start of the claim no 1 has ever contacted me to let me know what's going on.2 weeks later from the date the car was found.I contacted santam and informed them that the vehicle was found and asked what was the way forward.They told me a courier service Will come through to fetch my logbook.and I will have to go to the pound to identify my vehicle.All of this I comp**** with.1 whole week from there past and no 1 contacted me about what's going on.so I phoned through and they pushed me from this person to that person not realising that it was me who called them.after a few days I called back and was told the car is write off.weeks is gone now no 1 contacted me still and I still didn't even get paid out.I emailed the complaints email and no 1 rep**** so I decided to call the complaints number and was told that someone will get back to me the next day but still nothing.such pathetic service and rude staff I had to go through with.it seems has if they are more on a festive season mood rather than putting the customer first.I would never recommend this insurance to anyone.</p>