Worst integration between Tracker

I have been having never ending issues, which are recurring almost monthly with Santam and Tracker. I got a telematics device as part of my insurance which on a monthly basis has resulted in Tracker saying there is an amount owing which I need to pay. This is such shocking service and causing more pain then it is worth. How can one company's systems be so bad?

Considering cancelling insurance with Santam and just paying the tracker directly to resolve this as Santam seems unable to do so.