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mariusautos M
1 reviews | Active since Nov 2016
23 Jan 2025, 12:25
Worst Insurer that never wants to pay out for a claim
I don't know why I have insurance, every time I want to claim the acces is R2500 and then I must buy or fix it myself. Now my aircon broke and you don't get parts for it, and was recommended by the technician to be replaced as the parts is obsolete. According to the technician normally when the parts are obsolete the insurance will pay out for the unit, but not at Santam, they want to blame it on normal wear and tear, I think its time for to move to an Insurer that pays out and don't have excuses not to pay out claims
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Santam's replyOfficial
23 Jan 2025, 12:32Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply23 Jan 2025, 12:32
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
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mariusautos M's updateReviewer Update
11 Feb 2025, 13:43Was not contacted directly, they contacted the broker and said I must work thru the broker.The problem is this broker seems to not have my interest at hart, either she or Santam, they want to pay me R5500 on the claim of R20800, what must I do with that? The unit cost is R13000, the other money is for removing the old aircon and installing the new one, they can atleast pay for the unit then I would think
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mariusautos M's update11 Feb 2025, 13:43
Reviewer Update
Was not contacted directly, they contacted the broker and said I must work thru the broker.The problem is this broker seems to not have my interest at hart, either she or Santam, they want to pay me R5500 on the claim of R20800, what must I do with that? The unit cost is R13000, the other money is for removing the old aircon and installing the new one, they can atleast pay for the unit then I would think