CL
Chris L

1 reviews | Active since Nov 2014

09 Feb 2018, 05:45

Worst insurer in South Africa

On the 12th of January my house was burgled I called my brokers and made a claim I was asked to send through quotes of all the ****** contents and the damage to my building which I promptly did and had sent back before Monday. The claim was registered with my brokers and all seemed fine 2 weeks later an assessor was appointed and based on his report my claim was rejected due to a staff error on the capture of my policy but with a lot of fighting it was eventually corrected and Santam agreed to pay the claim, the claim amount was for 74274 this morning I see a payment was made I to my account of 1800.... i mean really is this a joke??? I have signed the agreement of loss form for the 74274 not for 1800 it has been exactly 4weeks now and I have received 1800 to replace all the contents in my house and fix the security gates on my building. I have never dealt with a more *********** company in my life. If you are looking to insure anything go elsewhere as this company tries every angle to mess a person around my house in unsafe at the moment because it has no working security gates and this is how Santam has handled this claim I can't believe they make radio ads stating that they pay claims because it's total BS.

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Replies (2)
Santam
Santam's reply09 Feb 2018, 08:24
Official

Good morning Chris,

We thank you for your post above. We can truly understand your frustration and we sincere do apologise for this.

We would like to investigate this but can unfortunately no trace any policy directly with Santam searching on the ID number provide.

Kindly provide us wit the name of your broker and policy/claim number to enable us so investigate this matter?

We thank you for your assistance herein?

Kind regards

Stephan Olivier

Client care media manager

CL
Chris L's update09 Feb 2018, 08:38
Reviewer Update
I am insured through fnb insurance brokers the claim number is ********** 91 and the policy number is **********