Worst Insurance

Absolutely disappointed with Santam.We have been loyal clients of Santam for years , we left when we moved into a small flat and when we moved back into our current home we decided to again go with Santam as our insurance.Worst mistake Ive made!I want everyone to know what Santam did so this will also go on social media.My house got damaged during the April flood.I have structual damage walls are cracked some walls bubbled and the ceilings peeled in certain rooms.I saw water coming into my house from windows and doors even my air conditoner bubbled and gurgled as it took on water.Our stairway flooded and our fence sank ( its built over sand so obv it sank due to heavy rain ) I am also below road level so its not hard to understand the damage my house took on. My garage door stopped opening and is warped so is my kitchen door.My house smelt of water even weeks after and I am asthmatic.I put in a claim and an assessor came 1 month later from the floods on the 15th of May.Upward Spiral and MDN were called out to assess leak in my roof and water damage to my alarm and appliances and cables.After they assessed I received sms's saying that both companies were assigned to my claim.I dont kniw why I received those sms's as no repairs were done by either comp and theres stil a leak in my roof.I am so glad i took pics and videos of damage because Santam paid me R2233.94 to fix my damaged home.What on earth can i fix with R2233.94?That wont even cover paint.No one even called me to give me an explanation.I have called I have emailed but I got no response.I waited a month to give Santam a chance to explain but its August and no explanation as to why I was given such a ridiculous am***** a slap in the face.Ive also paid Santam for the whole year in March.Most people got the help they needed from their insurance .We no longer wish to be your clients.