Worst insurance ever! Santam!

I changed to santam insurance,thinking I would have peace of mind in case anything were to happen to my car. Well,guess what...after being involved in a scary,motor accident (thank God we are all alive),I was made to feel like an absolute ********. From the 1st interaction when I called Santam...to the changing of assessors almost 10 times,made me feel like I was to blame for the accident.

Now after the car was finally assessed after almost a month,I was told that it is uneconomical to fix. Mind you,when I got the insurance,I asked for Shortfall cover with Balloon cover. Needless to say,I was told that the shortfall cover was only for 15%. I called multiple times...emailed back and forth and requested the call recordings. The call recordings did prove that I specifically asked for shortfall cover and 15 % balloon cover. Speaking to different consultants who were not on the same page. Others would say I am entitled to full cover,while others would say only 15%...one even said 30%.

So I am absolutely appalled by the treatment, the service rendered to me. I am now sitting with a shortfall of 73k of which I obviously do not have.

THANK YOU SANTAM. If I could give a rating of 0,I definitely would. Worst experience of my life. May God forgive you for the way you treated me.