1 reviews | Active since May 2017
Worst insurance ever
<p>Can someone who is competent assist me and my husband regarding our claim, my husbad got hijacked in February the car was recovered two weeks later in Soweto, it took santam almost a month to get it to the auto and body repair in Midrandwith no feedback regarding the car and the state of the car, guess what I had to constantly follow up regarding the feedback, I probably have spoken to over 10 people and a manager and who even admitted that our claim is a mess up and I have every right to be upset, so now it's May and guess what the car is still at the auto body repair in Midrand . They have advised me that the excess fee is R9500, how the hell..... Apparently the third party did not update the claim on the system because the car is still listed as not recoverd and we are supposed to be paid out..... So clearly no one is doing their job here.. after being a loyal customer and paying on time and never missing w payment, this is how we are treated . I think this is very unacceptable. You are supposed to be providing a service.. My husbad got hijacked.. he did not go and bump the car... I want someone to call me as soon as possible.. Please also note I am going to take this matter further and will be taking this to the newspapers . I am fed up now and will no longer tolerate this </p>
Good day Donata,
Thank you for your post above. We are really sorry to hear about your bad experience and the frustration and inconvenience this has caused you.
Would you please provide us with the claim number in question to assist us to trace the claim and do a proper investigation and resolve this matter for you?
Your assistance herein would be appreciated?
Thank you very much.
Stephan Olivier
Client care media manager
Good day Donata,
Thank you for your post above. We are really sorry to hear about your bad experience and the frustration and inconvenience this has caused you.
Would you please provide us with the claim number in question to assist us to trace the claim and do a proper investigation and resolve this matter for you?
Your assistance herein would be appreciated?
Thank you very much.
Stephan Olivier
Client care media manager
The Claim number is ********** 85. Please also note when Santam called my husband yesterday to reinstate the insurance they advised they are unble to do so, due to the fact that the previous claim was to high.On their system it is showing that the settlement for the car was paid out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We were never paid out!!! The car is busy getting fixed!!!!! AND the premiums for the car are still being debited on a monthly basis. SO who is not doing their job here!!! This is the worst servise I h ave ever experienced in my LIFE... Please note I refuse to pay any excess fee!! After all my time spend on the phone, airtime, travelling to Mindrand auto body repair back and forth and due to the servise I have experienced. Disgusting. It is MAY month and still have not received my car!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will make sure I take this to the newspaper and all social platforms... SO everyone can see how disgusting SANTAM IS
The Claim number is ********** 85. Please also note when Santam called my husband yesterday to reinstate the insurance they advised they are unble to do so, due to the fact that the previous claim was to high.On their system it is showing that the settlement for the car was paid out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We were never paid out!!! The car is busy getting fixed!!!!! AND the premiums for the car are still being debited on a monthly basis. SO who is not doing their job here!!! This is the worst servise I h ave ever experienced in my LIFE... Please note I refuse to pay any excess fee!! After all my time spend on the phone, airtime, travelling to Mindrand auto body repair back and forth and due to the servise I have experienced. Disgusting. It is MAY month and still have not received my car!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will make sure I take this to the newspaper and all social platforms... SO everyone can see how disgusting SANTAM IS
Good day,
We are really sorry to hear that. We have requested the assessor's manager to be in contact with you to discuss the repair process and how this matter can be resolved and repairs completed asap.
We will also request underwriting to provide us with more information pertaining to the policy itself and reasons for wanting to cancel the policy.
Thank you kindly.
Good day,
We are really sorry to hear that. We have requested the assessor's manager to be in contact with you to discuss the repair process and how this matter can be resolved and repairs completed asap.
We will also request underwriting to provide us with more information pertaining to the policy itself and reasons for wanting to cancel the policy.
Thank you kindly.
Good day,
We wish to comment as follows on your post above:
Seems the major delay was from the 06/03/2017 to the 04/04/2017. Take note we already addressed this delay in a previous feedback to you and we have apologised for this delay.
Vehicle arrived at Repairer : 06/03/2017
Vehicle repairs authorised : 04/04/2017
Parts ordered : 04/04/2017
Parts Arrived : Between the 05/04/2017 and the 13/04/2017
Repairs completed : 20/04/2017
Repairer has been waiting for the last 2 weeks : Repairer was complete with the vehicle on 20/04/2017 , you contacted on the 20/04/2017 to collect the vehicle and take it for police clearance at Langlachter testing station . You confirmed your husband will fetch the vehicle but he was currently out of town , and he will come early the following week to uplift the vehicle . You wanted to take the vehicle without paying the excess and repairer advised you that you need to pay the excess ( you were made aware of the excess before collecting) , your husband said no issue he will come back in the next few days to collect and take for the clearance and then return to repairer for the roadworthy . From then no contact was made by your husband . Repairer then sent your husband a whatsapp on Tuesday which was read by the your husband , stating that the he can bring the certified copies of the required documents that’s needed for police clearance but nothing has been done up until now.
Excess as per policy schedule :
Compulsory : R3500.00
Voluntary excess : R4000.00
Additional excess R2000.000 ( endor*****t 176)
Unfortunately the excess is the first amount payable you are responsible for on each and every claim and cannot be waived. We understand the vehicle is still with the repairer, repairs finished on 20/04 already, but he will not release the vehicle unless the excess had been paid to them.
Your policy is still active and had been reinstated on 09/05/2017
Trust this meets with your approval.
Kind regards
Client care team
Good day,
We wish to comment as follows on your post above:
Seems the major delay was from the 06/03/2017 to the 04/04/2017. Take note we already addressed this delay in a previous feedback to you and we have apologised for this delay.
Vehicle arrived at Repairer : 06/03/2017
Vehicle repairs authorised : 04/04/2017
Parts ordered : 04/04/2017
Parts Arrived : Between the 05/04/2017 and the 13/04/2017
Repairs completed : 20/04/2017
Repairer has been waiting for the last 2 weeks : Repairer was complete with the vehicle on 20/04/2017 , you contacted on the 20/04/2017 to collect the vehicle and take it for police clearance at Langlachter testing station . You confirmed your husband will fetch the vehicle but he was currently out of town , and he will come early the following week to uplift the vehicle . You wanted to take the vehicle without paying the excess and repairer advised you that you need to pay the excess ( you were made aware of the excess before collecting) , your husband said no issue he will come back in the next few days to collect and take for the clearance and then return to repairer for the roadworthy . From then no contact was made by your husband . Repairer then sent your husband a whatsapp on Tuesday which was read by the your husband , stating that the he can bring the certified copies of the required documents that’s needed for police clearance but nothing has been done up until now.
Excess as per policy schedule :
Compulsory : R3500.00
Voluntary excess : R4000.00
Additional excess R2000.000 ( endor*****t 176)
Unfortunately the excess is the first amount payable you are responsible for on each and every claim and cannot be waived. We understand the vehicle is still with the repairer, repairs finished on 20/04 already, but he will not release the vehicle unless the excess had been paid to them.
Your policy is still active and had been reinstated on 09/05/2017
Trust this meets with your approval.
Kind regards
Client care team