Worst insurance company in South Africa

This must surely be the absolute worst short term insurance company in South Africa... I have been struggling for more than 2 weeks to get an insurance quote for my cars and household contents from this company. I have phoned them, enquired on their website... and yet despite all of this, they haven't even contacted me back... Santam is supposed to be one of the best in the insurance industry, so I cannot understand why they don't want new business... beats me. The service and responses to my enquiries which I have received from Outsurance and King Price are by far superior than Santam. Avoid Santam at all costs... they are arrogant and not interested in new clients