WORST INSURANCE COMPANY EVER!!!

<div>I am extremely disappointed with the service I have received from Santam. In October 2025, I was involved in a minor collision where one of your insured drivers skipped a red traffic light and drove into me. Liability was clear, and I promptly submitted all requested documentation, including quotations from panel beaters on your approved panel. Despite this, four months later, absolutely nothing meaningful has been done to progress the claim. I have repeatedly been told that an assessor would be appointed, yet this has still not happened as of February 2026. This delay concerns a straightforward bumper repair valued at under R3,000. The lack of urgency, communication, and accountability is unacceptable. No claimant should have to chase an insurer for months over such a minor and clear-cut matter. This level of service reflects poorly on your organisation and raises serious concerns about your claims handling standards. I expect immediate escalation, proper intervention, and resolution without further delay. I trust that someone with the appropriate authority will address this matter as a priority. Pathetic turnaround times and empty assurances are not customer service. They are avoidance. And from an insurance company as big as Santam, you would expect better service. We have a ton of things insured by Santam, and at the moment we're debating whether we should move to another insurer. Anything but this excuse of an insurance company.</div>