Worst experience with SANTAM ever

I have never in my life dealt with a more frustrating company. WE are part of a 3rd party claim where a Santam client crashed into our vehicle. In the first instance the agent who worked on the case did literally nothing even though I kept following up (this is confirmed by email from his manager that he was reprimanded for doing nothing). Next we were allocated to a new legal offices who is on leave for a month during the period of our claim. I had to settle for the fact that he would check his emails every now and then. NEither him or his Manager was ever available to take calls, didn't call back as promised and sent confusing emails. Then I was asked to settle for an amount that the service provider said he couldn't complete repairs with and with parts that the service provider himself said usually leads to comebacks. I've been treated poorly spent hours upon hours on emails and calls as well as R100's on calls. Literally the worst experience that was dished up with some attitude as well