Worst experience with a short term company

I drove with my Atos through a pothole on the 28/11/2015, 3 days before my policy would have ended with Santam.My husband went to a Santam broker to submit the claim as this is still part of Santam's policy.We were referred to a panelbeater, which doesn't make sense, for the repair on my rims, wheels and wheelbearings.The repairs was shocking, cheapest no name brand wheels were put on my car, the rims were replaced by cheap rims - not Hyndai rims that I had and the wheelbearings are still not fixed. I also had to pay an excess which we never had to pay, why now?? We went back immediately to complain at Alpha Trio panelbeater and the referred me back to Santam.Santam sent me back to Alpha Trio to see the guy that we dealt with.He was however on leave till the 4/1/2016, but they said they will get back to us.I had to phone after the 4th only to find out that they won't do anything as I was driving with the car for a month.I need to go to Alberton at least once a week for my grandchildren - what do they expect. So passing the buck is Santam's speciality. I still don't have answers and still drive with an unsafe car WITH my grandchildren in. Thinking of taking this to the Ombud....