Worst experience ever!! And it's the first time we are claiming!

Your service is pathetic!

This is the first time we are claiming from our Insurance and highly disappointed to say the least. We pay our Insurance every month (which is a high amount), without no hassle, even through lockdown when Income was low or nothing at all - we still paid.

Now our TV had a Power Surge and it's need to be replaced. Already a week and a half gone by and still struggling to get our claim sorted and paid out. We received a settlement quote for half the price we paid for the TV more than 5 years ago.

Common sense. Over course the resolutions of the new TV's are going to be higher than what we had. It's 5 years later, TV's and Technology have improved. You have received a Quote and an Assessment from TV Specialists who also confirmed that what you want to replace us with is a downgrade and they confirmed the correct TV/amount that we should be replace with - similar to what we had.

Still we are struggling to get our TV Claim sorted out. Very disappointed in your service.

You have this motto on your Website - but it's definitely not true:

Claims time is crunch time. It's when we sit up and sort it out. It's when we knuckle down. Thats' what you can expect when you deal with South Africa's leading short-term insurer who has a team of experts capable of handling even the most specialised claim. We look for reasons to pay you, rather than not. Because that's what proper insurance should do.