WORST EXPEREINCE EVER FROM AN INSURANCE

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Santam must be the worst when it comes to customer Services and empathy with a client , especially to a client that was involuntarily done wrong. In November there was an incident that involved a truck that lost control and drove into my Parents property, damaging the backrooms that are occupied with tenants causing a lot of Damage. the truck owner filed/logged claim on the claim number ***. Unless you call Santam, NOTHING gets done, the person handling the case is unreachable. I then logged a complaint to their complaints email '***'. No contact has ever been made except for the auto reply message. Also tried resolving it with a Melvin Naidoo (was the superior to a Morris Pule who could not give me answers) then case was referred to a Precious Madonsela. Also unreachable, after several calls I was told she was on Leave to be back on the 8th January, I called to no avail and eventually told she's back the following week on the 13th January 2020. Today upon contacting Santam again , I was referred to a Vonani who then explained Precious is still on Leave due to MVA and he will try assist and requested ALL DOCUMENTATION BE SENT AGAIN. I did that and tried to call back multiple times to confirm if all documentation was received to no avail. I am frustrated and so disappointed by the service, I thought after escalation , complaint and trying to reason with the guys it would be solved. the TAT given was 60 Days which is LONG overdue