Worst disgusting service ever received

I would like to let my people that Santam are truely inconsistent and leak customer service and don't have common curiosity to call or even reponsed to clients they will cc u on the mail sending to other parties but no one replies or respond with regards to the progress of the claim truly a nightmare and wish that I never ever dealt with them and will never ever encourage anyone to deal with such unless, incomptant people that truly have no sense of direction and curiosity for clients and customer service, I have put a claim through from the 2nd of February 2023 have sent literally every possible image / document that was required for the claim to be approved and paid out so thaty family and I could have a healthy normal lifestyle but still don't know anything yet about came, was told that Carol Freeman was the Santam claims office handling the case which clearly has not done anything to speed of the progress of the claim, she tells me that an assessor has been assigned to the claim by the name of John, I emailed even called a few times to find our the progress he clearly doesn't take calls or replies to emails cos he gets a fat salary to do as he wants with no consequences to effect him, I have call numerous times and have sent numerous emails still no response from anyone, I'm have truly exhausted all means of communication of this claim, I'm now going to go public like speak to Wendy Nola because I have every piece of information to nail url for the disgusting service and way both my family(wife and two kids) n I treated for something which wasn't my fault in the 1st place which I have sufficient evidence to proof in court.