Worst customer service ever

Dealth with Nosi dodo from claims department. The service we have received is shocking.

From calling in to speak to her, her never being available. Left so many messages for her to call back and she simply just didn’t. The one time she called me back the next day and by that time I had already been helped by another claims consultant which did much more than Nosi did in 3 days.

Santam wants to send me a card for claims, which I am not able to receive due to not being home, however Nosi felt it wasn’t necessary to try assist in processing my claim any further or even seeing how she can assist me.

Numerous emails and her story remained the same. Called into speak to someone else and guess what… I was assisted in getting my claim processed without my Santam card.

You should always ensure your clients are happy! We pay a lot of money for the service you render as well as the protection of our goods. It’s already stressful going through an insurance claim and if your staff are not trained to deal with clients they should not be in the position they are in.

I am extremely disgruntled and annoyed with Nosi Dolo.