Worst customer service

I have now been struggling with Santam's absolute lack of service for over two weeks. First I wanted to make a claim only to find out that my details were never updated when I phoned them about it 9 months ago. I was then informed they had to listen to the recordings to confirm that I had indeed done my part and it would take 48 hours. 3 days later I had to again phone them only to be told that the person had not yet done the job of listening to the recordings. Finally the only really helpful person there got me an answer back and let me know within 72 hours my details would be updated. It was not.

I had to yet again contact Santam only to be informed I had to wait 2 more days for the claims committee to meet to discuss my case.

Finally I was informed that my details can finally be updated and I had to do the whole process from start as they "have no record" of my answers I gave them last year due to the "system error" that caused all of this to happen.

It is now 4 business days since since I could finally log my claim and I have still not been contacted by any contractor to come and assess the damage. I have to continue following up with Santam for any answers.