Worst company to claim from

On 25th of December I've been in an accident involving one of their clients due to her making an ******* uturn with pictures to prove it. Ever since I need to prove that the accident has been her fault, no matter how many proof is shown, Santam does not accept it. The agent assisting is helpful. Why is it my responsibility to do on this case.

The lady made an ******* uturn being the cause of the accident, and Vonani Mashila says it's fine to break the law of the National traffic act of 1996.

Is this ethical of Santam to advise it's fine to break the law? I'm pretty sure that is advocating ********lness.

Is that really how Santam does business?

No offer has been made to me for my written of car, yet they not declining this claim to take to ombudsman.

After having my laywer contact them as well, there is no progress happening.

This is typical trying to avoid paying the claim