WORST COMPANY

CASE NO: *** I HAVE AN ONGOING THIRD PARTY CLAIM WITH SANTAM AND I RECEIVED THE WORST SERVICE EVER. LOOKS LIKE IF YOU NOT A CLIENT OF SANTAM, THEY TREAT YOU LIKE TRASH. MONGAMELE MZANGWE IS A RUDE ARROGANT INDIVIDUAL WHO HAS BEEN GIVING ME THE RUN AROUND FOR 2 MONTHS. HE WAS SUPPOSED TO GIVE ME FEEDBACK TODAY AND WHEN I CALLED FOR HIM AT 14:55, I WAS TOLD HE HAS LEFT FOR THE DAY AND HE IS ON LEAVE FROM TOMORROW. THE LADY I SPOKE TO TOLD ME I HAVE TO WAIT UNTIL HE GETS BACK FROM LEAVE BECAUSE ITS NOT THEIR CASE. I THEN TRIED TO SPEAK TO VONANI MASHILA WHO IS SUPPOSED TO ASSIST IN MONGAMELES ABSENCE AND HE RUDELY TOLD ME HE KNOWS NOTHING OF THE CASE AND I HAVE TO RESEND EVERYTHING TO HIM. NOT SURE WHY SANTAMS SYSTEM CANNOT PICK UP CORRESPODENCE BETWEEN A CLIENT AND THE CONSULTANT USING THE CLAIM NUMBER. WHY MUST THE CLIENT BE INCOVENIENCED BY RESENDING ALL THE DOCUMENTS WHEN AN EMPLOYEE IS ON LEAVE. THE COMPLAINTS DEPARTMENT OPENED A CASE BUT TO DATE NO ONE HAS CONTACTED ME.