Worst client services ever.

Santam has been my worst insurer ever. I was involve in a motor vehicle accident last year 05 Devember 2022. I put in a claim the following monday. Claims consultant was Ricardo Siebritz who finalized the claim about 5 days later. He was supposed to be my go to guy wrt this claim, needless to say that was the last time I ever managed to speak to him, (he disapeared, never to be reached by myself ever again). I had a series of challenges which ended up to the complaints department at Santam, mostly relating to extremely poor client service. A lady by the name of Cinzia Gillfillan registered my second complaint (21/03/2022) and committed to a turn around time of 3 working days. This never happened as she also disappeared even after numerous calls that were met by voicemail and few emails. Then it was the assessors that were busy trying to cut corners and save someone's money at my expense. All levels of these assessors right up to their manager failed to live up to any of the commitments they made, even a simple one of returning my call. So after 3 attempts to fix a bumper that was never supposed to be fixed but replaced they eventually decided to replace it, the bonnet had at least one attempt to repair before they realized that it needed to be replaced. There were also a number of issues relating to car hire that also turned very ugly. To cut a long story short, the was was only finished at 17:00 on Monday the 7th of March 2022. This has been my worst experience ever, their client service was none existant. At least with me. I have all the records in the form of emails, that never received any attention. They are the worst ever.