Worst claims experience. Total loss Claim not settled over 3 months

I had a accident on the 7th of April 2022 and since then my claim has not been settled.

It's taken santam more than 3 months to settle a total loss claim. It's cost me exactly 18k over the last 3 months because of a delay in Santam's side. We've had back n forth with Santam as they do not want to fully settle my claim.

I'm insured through RBS insurance brokers my claims documentation was submitted on time. My broker has been fighting tooth n nail to ensure that my claim is settled in full.

It seems Santam is not happy with with settling my vehicle with extras specified. Now they want to apply depreciation on specified extras when I'm paying a premium for them specific values despite quotes provided from manufacturer with current pricing on parts.

Do yourself a favor and stay away from Insurance companies that make it their mission to rip customers off when things don't go in the insurance companies favor.

My car hire expired exactly after 30 and Santam refused to extend although the delay has been on their part.

This is the worst claims experience and terrible treatment received from an insurance company.

Please arrange for someone to call me to capture full details of my complaint.

I would also like to speak with the CEO of santam to share my horrible experience.