Worst claims experience

I have trying to resolve this query and not yielding desirable results. This claim was settled 7 days ago and the funds have not been made available to me. I have escalated to supervisors and they don't respond to calls and emails. There was clearly a problem that your claims consultant failed to link the Santam card to my profile prior to the claim being paid out which lead to the payment returning. As a client I should not be inconvenienced by your new processes and service providers. The most frustrating issue is the lack of communication from Santam and the total disregard for my income. I explained that the laptop is required for work. I have been on calls with your colleagues my last call last 25 mins where I was left on hold and then cut off.

If this is the treatment I am going to receive during the claims process I will move my insurance elsewhere.

There is nothing easy about your claims process now