JJ
Johannes J

1 reviews | Active since Mar 2015

04 Mar 2015, 08:53

WORST CALL AGENT IN SOUTH AFRICA

Never in my life did I have such a bad experience with an *********** agent. <br> <br> On 03/03/2015 I did an enquiry for a quotation on vehicle insurance. One of Santam's agents (male) at Sanlam Hof, 2 Strand Road, Bellville phoned me back on 04/03/2015 (08:35) via the number ***. The duration of the call was 2 minutes long, within that 2 minutes I've experienced the most terrible, lazy and *********** service an agent can provide. He was clearly not in the mood, or had the brains to help me, sighing when I ask him a question. Near the end of the call I told him that I can pick up this is to much effort and that I'll make use of another company. His response: \Thank you"and ended the call.<br> <br> Thank you Santam"

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Replies (3)
Santam
Santam's reply04 Mar 2015, 09:53
Official
Hello Jooste92,

We hereby acknowledge receipt of your posting above.

We are really sorry to hear about your bad experience this morning with one of the call centre agents.
We sincerely apologise for this as we do not accept any kind of service of sub standard to our clients or potential clients.

We will immediately have this investigated and will revert back to you shortly.

Thank you and kind regards

Stephan Olivier
Client care media manager
JJ
Johannes J's update22 Nov 2016, 22:44
Reviewer Update

Its been 1 year and 8 months and no response yet...

JJ
Johannes J's update22 Nov 2016, 22:47
Reviewer Update

It has been 1 year, 8 months and 18 days and still no reponse yet...