Worse than Poor Motor Vehicle Claims process

I had an accident on the 24th of November and still on the 24th of december no payout has been made or even an indication as to when will this payment be made.

The worse part is that the rental car they provide is only 30 days but their processes is beyond 30 days. I strongly believe that santam invents new processes as they proceed with a claim at hand, no can clearly articulate the processes from inception to conclusion. They appoint outside service providers that we cant fight with when we experience lack of service ****erally on my claim there were 3 outside affiliates that i dealt with)

Whilst the case has been sent to the external service providers santam will not take responsibilities of anything and they will just give you the numbers of their service providers who are not so friendly or even understanding(again i am not paying this providers and I cannot demand better service i have no claim on them), a service provide who was suppose to call me and discuss the settlement has never called me to discuss any settlement, in the 10th engagements, they have only called me once.

In trying to understand that their processes seems to be mystery to them as well, I asked for the rental car to be extended and apparently there is no one within the business who can authorise this. the only available manager since others are on leave needs to be escalated himself because he is unsure of the same process he is caretaking, but again he is also the escalation manager as well.

Santam has proved to me that I do not matter, what matters to them is their institution, you only matter to them when you pay the monthly premiums beyond that you need to get another insurer who will provide you with service in the times of need.

If i were to advise the reader of this message who is looking for a good insurer, i would say keep looking, but if you want someone who is very good at premium collection then you have found the right insurer for you. and I must be explecid about this that i have with claims for our personal possessions we have never experienced this, but from Motor Vehicle claims, please try other insurers, they are not a good fit, but again I am that insignificant to them, even this post will do no harm to them