WORSE PROVIDER EVER!!!!!!!!!!!!!!!!!!!!! PATHETIC

I lost my phone on the 2nd of March, Logged a claim with "Santam" MTN's insurance company on the 4th of March. First they wanted to give me a device way less in value of my insured amount. They finally gave me the P50 Pro, when I switched it on, it does not come on. Put in the charger and still does not work! Escalated this the very same day, up until now the broken device is still with me, not collected. They say its needs to be tested to see whether it was a clients damage or OBF. This is very frustrating and a HUGE inconvenience to me. No one calls, no one provides feedback. Its just **** PATHETIC services all around. Now its going on three weeks without a device and with the upcoming public holidays another month or so until I get a device. I am so tired of MTN and their **** services to users. These people must just shut down and go sleep.