Worse experience with Santam.

5th of January 2025 my car was bumped by Sue Anne Scot while stationed in a parking bay. I proceeded to follow the 3rd party claim process. I was advised by Sue Anne broker Charles Dooson that I should be so happy that the person that bumped my car has insurance my response was this was not how I would like to start my year while on maternity leave. I submitted all the necessary documents and was advised an assessor would contact me in 10 business days. I have left emails and called but no response from the agent Zama Nene or the assessor. Its so frustrating that someone knocked into my car and I have been running around.