Worse Experience ever

Our experience with the Santam third party claim is the worse experience we had and still have. We wait patiently for two months and at the end they denied our claim based on some nonsense stories!! They accused us of lying while we tried to be very honest and the driver accepted her fault at the time but They are being biased and took their client's side, who changed the story and made herself look innocent, while she hit our car from behind and our car was completely stopped. And it's funny because we are their clients as well for the past ten years!! The attitude of the person we were dealing with and his supervisor is very bad and annoying. It seems like they're intentionally making you angry and then take it and use it against you.

We lost a lot of money over these two months waiting and we are going to let everybody know that this insurance behaves just like a **** instead of being a help to people. Now we have to pay to repair our damaged car which was someone else's fault!!!!!

My son is part of a few car groups and he already told them about this experience and a lot of them had a similar experience with Santam. And many of them have decided to never use Santam ever again.

So everybody with this insurance can go around hit the cars without any worries, because they will find an excuse not to pay for the damaged car.

That's not the way they should treat people.