World most horrible insurance santam

The worst turn around time in the world claim was submitted from the 12th of December 2022 till to date nothing has been settled as a third party, the policy holders car is fixed but its heart breaking that the brokers do everything and then comes Morris who gets so much work for 1 person forever on calls when you try get ahold of him he does not return messages left for him. I do not understand is he working on a backlog or what ever but never on this earth will I recommend SA to Santam maybe Outsurance must teach them a few things. Take all clients seriously and start working on your turn around time.