CGA
Carina GauchAA AA(C)
1 reviews | Active since Mar 2009
31 Mar 2022, 11:52
"Working" from home
Signal on farm is poor Parents due to relocate Trying to assist dad with making changes on policy Call your "call centre" at 08:59 Lady indicates that she first have to verify with dad that I may make changes Will call him and call me back.... 11:50 now, still no call, not to dad, not to me. When I call again you get another "service consultant" whose main mission is to explain to me "how it works" That they work from home and that they call back when they can REALLY! Obviously working from home is not working - I am back in my office and your poor service is frustrating!
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Replies (3)0
Replies (3)
Santam's replyOfficial
31 Mar 2022, 12:35Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply31 Mar 2022, 12:35
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
CGA
Carina GauchAA AA(C)'s updateReviewer Update
01 Apr 2022, 07:25I am indeed pleasantly surprised and WOW'ed by the professional response and quick turn around time to resolve this matter.
A big shout out to Stephan and Jayrad, it is people like you that ensure that customers keep on believing in SANTAM.
Looking forward to working with you in future.
A big shout out to Stephan and Jayrad, it is people like you that ensure that customers keep on believing in SANTAM.
Looking forward to working with you in future.
CGA
Carina GauchAA AA(C)'s update01 Apr 2022, 07:25
Reviewer Update
I am indeed pleasantly surprised and WOW'ed by the professional response and quick turn around time to resolve this matter.
A big shout out to Stephan and Jayrad, it is people like you that ensure that customers keep on believing in SANTAM.
Looking forward to working with you in future.
A big shout out to Stephan and Jayrad, it is people like you that ensure that customers keep on believing in SANTAM.
Looking forward to working with you in future.
Santam's replyOfficial
01 Apr 2022, 07:55Dear Carina,
Thank you so much for the kind words and appreciation.
We will ensure the necessary recognition is awarded.
Kind regards
Client care team
Thank you so much for the kind words and appreciation.
We will ensure the necessary recognition is awarded.
Kind regards
Client care team
Santam's reply01 Apr 2022, 07:55
Official
Dear Carina,
Thank you so much for the kind words and appreciation.
We will ensure the necessary recognition is awarded.
Kind regards
Client care team
Thank you so much for the kind words and appreciation.
We will ensure the necessary recognition is awarded.
Kind regards
Client care team