Wonderful and outstanding customer service.

Huge, huge shout out to the wonderful customer service I have received from Santam Home Assist regarding my burst geyser. From the time I phoned them early Friday morning to today they have followed up/called when they said they would. I had a number of issues with the plumbers that were allocated to sort out my geyser, but Santam stayed on top of the situation - they contacted the plumbers when they were late in arriving. Yesterday when the plumbers were actually changing my geyser, Katlego from Santam kept in contact and when I expressed the concerns I had about the plumbers and the job being done, he escalated it to his manager. Other companies could learn from Santam on how to give such amazing customer service.