Item: Santam
Rating: 1
Author: Karl K

Santam's replyOfficial

11 May 2023, 12:23

Good day,

Thank you for your review.
We would like to assist and would appreciate if you could provide us with either your claim or policy number and short summary of your concerns?

Thanking you in advance.

Regards
Stephan

Santam's reply11 May 2023, 12:23

Official

Good day,

Thank you for your review.
We would like to assist and would appreciate if you could provide us with either your claim or policy number and short summary of your concerns?

Thanking you in advance.

Regards
Stephan

KK

Karl K's updateReviewer Update

11 May 2023, 12:28

Claim Number: ***

KK

Karl K's update11 May 2023, 12:28

Reviewer Update

Claim Number: ***

KK

Karl K's updateReviewer Update

11 May 2023, 12:30

a faulty pipe fitting was discovered in the roof space causing water to leak onto the ceiling. The leaking pipe fitting is not considered to be as a result of any single and/or sudden insured event which the policy provides cover for and the damage to the ceiling clearly occurred over a period of time - great but it was report when it was seen, Outsurance would have no problem sorting this out

KK

Karl K's update11 May 2023, 12:30

Reviewer Update

a faulty pipe fitting was discovered in the roof space causing water to leak onto the ceiling. The leaking pipe fitting is not considered to be as a result of any single and/or sudden insured event which the policy provides cover for and the damage to the ceiling clearly occurred over a period of time - great but it was report when it was seen, Outsurance would have no problem sorting this out

will NEVER use them again.