Will never be my insurer

I am extremely happy you are not my insurer. By now, MiWay would have had my vehicle at the repairers.

My vehicle was sc****d by your client two weeks ago and I am still waiting for your assessors, validator, and claims officers to tell me the process.

I have been referred to three different people to just explain to me how to claim. I wonder if this is part of the process that I should go through with my insurer. The last person has been on annual leave from the 04th to the 21st and is still being referred back to him. Even after being threatened with this review.