What a lot of umbrella ad **** advertising, and no service

On 6 June 2021 I submitted a claim to them. As a long term client I am was impressed to got the sms a bit later, The claim was registered and he assessors name that will help me. Well today is the 15th of June. No follow up sms, call or whatsapp was done or received as yet. Their falls advertising of how good and big they are makes me sick. In ten days you can only expect an sms. Is it really the clients responsibility to follow up on the claim? Are your assessors not suppose to make contact with the client, the idiot who pay their accounts diligently every month even. So let me get this straight, you **** of the person you rely on to bring in the money to make your business grow and that's how you treat them? Are you the same as the government now. Pay all your bills and NO service delivery. You really need to let me know. So that I can change to other company. You also have the odassity to change my policy after a claim in 2017, to make me a high risk client wich I'm not, without even a written notification. I'm surely not the only ****ed off client you have, the country needs to see that under all the big umbrella company, that promise you heaven on earth in this country, it's all a **** story. Maybe all your promises were true when you started, but now it's just gone for ****.