We look for ways to ***** you good & proper

On 21/9/15, I hired a company by the name of Trevor's tree-fellers to trim some branches that were posing a security risk on my property through a refferal. Trevor seemed professional enough and certainly knew what he was talking about and had all the right rigging equipment and ropes needed to do the job. About an hour into the cutting of branches my builder came rushing into the house to call me. It seems that whilst they were busy removing a big branch the one guy gui9ding the branch lost control of the rope holding the branch as he stepped to close to the electric fence and got shocked, thus causing the branch to fall onto the boundary wall which caused it to collapse in a certain section. I immediately phoned my broker who instructed me to secure the premises as best we could while we deal with the claims process. Only to receive a letter from Santam on 1/10/15 saying that my claim is repudiated on what they call an inevitable event because the tree feller should have known that the branch would take down the wall and he was not using safety equipment? How would they know that as the assessor only came the following day? Brolink policy ***2*001*011