Warning: Think Twice Before Using Santam – Endless Delays, Undervalued Claims & Broken Promises

Warning: Think Twice Before Using Santam – Endless Delays, Undervalued Claims & Broken Promises

FOLLOWING MY COMPLAINT ON 11 Aug 2025 at 10:22 Santam – 7 Months, No Payment, Expired Quotes & Broken Promises

Today, 3 October, after more emails, phone calls, and supposed “urgent escalations,” my claim still has not been resolved. Santam initially wanted to pay only a fraction of the lowest repair quote — a quote that is no longer valid because prices have gone up since February.

Every promise to “get back to me urgently” has been empty. If I don’t do the chasing, follow-ups, and even contacting the service provider Santam themselves selected, then nothing happens.

It is unacceptable that a third-party claimant has to fight for almost a year for a straightforward claim. This is not only frustrating, it feels like deliberate stalling. The delays, constant requests for the same documents, and attempts to undercut repair costs create the impression that Santam’s processes are designed to wear people down.

What about elderly clients, or those without the time and resources to send repeated follow-ups? How are they supposed to cope with this kind of treatment?

Santam’s conduct shows a lack of urgency, transparency, and fairness. I am extremely disappointed and angry that a company of this size treats customers in this way.

STAY AWAY FROM SANTAM!