WAKE UP SANTAM!! it is not that difficult

1 star is too high!! I have phoned TWICE to cancel a policy obo of my parents because they are too old to drive and the car was sold. I sent an e-mail on 10 September - the day that the car was sold to cancel the policy. I was assured TWICE that someone in retaining would phone the policyholder at a specific time and date to confirm my instruction to cancel. I had to hold the line TWICE and listen to ******* at my cost. PRETTY PLEASE CAN SOMEONE PLEASE CANCEL POLICY NO *** IN ITS ENTIRETY and provide a credit from the date of the email. which is 10 September 2025. Thank goodness we've never had to claim, imagine that!! Wake up Santam and the underwriter. We struggle enough with other everyday issues to visit, revisit and revisit again to get people to do their work. I tried to help you but now you will have to speak to deaf elderly people and hope they can understand and hear you.