1 reviews | Active since Jan 2016
Waiting on my claim to be processed
Good day<br> <br> Please let me know what the status of my claim is? I have registered the claim on the 22nd of January 2016, and to date no assessor has been appointed.<br> <br> According to one person I've spoken to within Santam, my claim is in status 50, meaning an assessor must be appointed and the digital quote is online, however when I call the claims number (***) they are saying they cannot see any documentation loaded on the shell and still waiting for the panel shop to upload the quote... conflicting stories depending on who one speaks to within the same company, all I want is for my claim to be processed so that my vehicle can be fixed. <br> <br> I don't believe I am the first person to log a claim with Santam, can my concern please be diverted to the relevant department?<br> <br> Kind regards<br> <br> <br> Craig Africa<br> Senior Systems Engineer DCS SRM<br> T +27 (0) 21 ***<br> F +27 (0) 21 ***<br> C +27 (0) 79 ***<br> W bcx.mobi / [URL Removed]<br> <br>
We thank you for your your posting above.
We understand that you are disappointed in the delay in appointing an assessor, but unfortunately there is a standard process which is followed on each and every claim.
We will however investigate this matter and request an assessor to be appointed as soon as possible.
Thank you and kind regards.
Stephan Olivier
Client care media manager
We thank you for your your posting above.
We understand that you are disappointed in the delay in appointing an assessor, but unfortunately there is a standard process which is followed on each and every claim.
We will however investigate this matter and request an assessor to be appointed as soon as possible.
Thank you and kind regards.
Stephan Olivier
Client care media manager