waiting and waiting and more waiting

Lodged a claim on 13 October through my broker. Santam sent a plumber to detect the leak, no feedback, then an assessor sent, again no feedback. everytime i call I am told to contact Nicolette in JHB from assessors office (even thoujgh i'm CT based) and the number they give me is a fax line. Still not clarification as to what is happening with my claim. All the while i cannot use my bathroom sink while i wait for some answers on the way forward. Could someone please get back to me? I am so tired of calling your call centre who give me zero information. CLAIM NUMBER: ***.<br> <br> thank you