Very very poor service.

Item: Santam
Rating: 1
Author: Lerato S

I have logged a claim since October but even today I haven't received my payout. I am told that they are waiting for a manager to authorize or approve the settlement letter but even today the manager hasn't actioned the letter. Managers don't care about their clients. I would recommend anyone to use join Santam.

Helpful (0)

Replies (4)

Santam's replyOfficial

01 Dec 2022, 16:16

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's reply01 Dec 2022, 16:16

Official

Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care

Santam's replyOfficial

01 Dec 2022, 16:21

Good day,

Thank you for your review.
We are really sorry to hear about your bad experience.
Please provide us with your claim to allow us to investigate the delays and revert back to you?

Kind regards
Client care

Santam's reply01 Dec 2022, 16:21

Official

Lerato S's updateReviewer Update

01 Dec 2022, 16:28

***

Lerato S's update01 Dec 2022, 16:28

Reviewer Update

***

Santam's replyOfficial

02 Dec 2022, 06:55

Thank you very much.

We will look into this and revert back soon.

Regards
Client care

Santam's reply02 Dec 2022, 06:55

Official

Thank you very much.

We will look into this and revert back soon.

Regards
Client care