AJ
Ashraf J
1 reviews | Active since Dec 2012
19 Oct 2015, 13:20
Very Rude Claims Handler
Have been dealing with Jamiela Philander for ***. After several phone calls and emails my query is not still not resolved mostly because of her attitude. She is unhelpful, rude and dismissive. She needs to learn how to listen. Your clients should not have deal with staff like this.
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Replies (1)
Santam's replyOfficial
19 Oct 2015, 15:14Hello iashrafj,
Thank you for your posting and sharing your experience with us.
We can understand that you must be very unhappy and disappointed in the service you received from this particular person.
We wish to apologise for this and can ensure you that we will have this addressed internally.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for your posting and sharing your experience with us.
We can understand that you must be very unhappy and disappointed in the service you received from this particular person.
We wish to apologise for this and can ensure you that we will have this addressed internally.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply19 Oct 2015, 15:14
Official
Hello iashrafj,
Thank you for your posting and sharing your experience with us.
We can understand that you must be very unhappy and disappointed in the service you received from this particular person.
We wish to apologise for this and can ensure you that we will have this addressed internally.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Thank you for your posting and sharing your experience with us.
We can understand that you must be very unhappy and disappointed in the service you received from this particular person.
We wish to apologise for this and can ensure you that we will have this addressed internally.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,