ZN
Ziningi N

1 reviews | Active since May 2013

18 Aug 2015, 09:34

VERY RUDE AND NOT HELPFUL

CAN SOMEONE PLEASE ASSIST AS DEALING WITH MBALI MXOKISWA IS SUCH A HASSLE.<br> <br> FIRSTLY GETTING HOLD OF HER ALONE IS A MISSION AND AFTER I FINALLY GOT HOLD OF HER SHE TOLD ME SHES BUSY AND HANG UP ON ME AND PUT ME BACK ON SWITCH BOARD.<br> I WAS UST DOING A FOLLOW UP ON THE CLAIM - AND REF NUMBER SHE GAVE ME IS WRONG, I WAS TOLD BY THE RECEPTIONIST THAT THE CLAIM IS IRRELEVANT AND IT WAS CLOSED LONG TIME AGO. PLEASE SANTAM, WE DONT NEED PEOPLE LIKE MBALI WHO WILL DRAG THE COMPANY'S NAME OF THE MUD WITH HER STICKING ATITTUDE.<br>

0
Replies (1)
Santam
Santam's reply18 Aug 2015, 09:50
Official
Hello Mihle_01,

We hereby acknowledge receipt of your posting above.

We are really sorry about the service you received and the frustration this has caused you.

Please accept our sincere apology for this. We will most certainly have this matter addressed internally with the party involved.

We will make contact shortly to address your query.

Thank you and kind regards.

Stephan Olivier
Client care media manager