VERY POOR SERVICE...I'M SO DISSAPOINTED

Good day,

Claim number: ***
Kind Regards

The outcome of my third party claim was very upsetting and for Santam to even provide me with the sketch from their client ,which really shows that Santam's client was at fault, the sketch shows that my car was hit on the right corner , but the damage of my car was behind as the car was hit from behind not on the right corner. Now Santam tells me that I was negligent and had to be more careful. Santam is now busy pushing me to re-open my claim from my insurance where as in the beginning from March they told me they need a no claim letter from my insurance, which I had to cancel my claim from my insurance. And to think that Santam was going to help me, I'm so shattered on how they treat other people who are not insured by them. I will never consider or even spread a good word on Santam. They are ****mers who don't care about people's lives. All they do is cause a delay and at the end Santam will drop you like nothing. This was a very bad heartbreaking experience for me.