Very Poor Service

I have been a policy holder with Santam for many years. In March 2024 I was involved in a motor vehicle accident, it was the other party's fault. They were also insured through Santam. The service from Santam was terrible. It felt that I was dealing with an automated system. There was no humanity or care at all. It took 6 months before my car was able to go to the bodyshop. Then it was discovered that the damage was worse than originally thought and would cost an additional R10 000. I emailed Santam on the 15 October to ask if further assistance could be given. I have never even received the courtesy of a response. I paid it out of my own pocket. It is not about the money. It was the attitude. I felt no one cared. It was a very stressful time. I have canceled my policy.