Very Poor Service - 3rd Party Claim

A a 3rd party claim. I did not get any communication from Santam. After getting all the name of the persons I phoned them, Itumeleng Lefakane is the person the to speak to and working with my case. She was suppose to sent me the final assessment report and the settlement offer on 26 June 2023 and did not sent any thing when I spoke to her on 27 June 2023 She would have sent it before the end of the day, nothing received, just a lot of lies, can't belief what they are saying. She and her team don't care about any client. I will put this on all social media and newspapers where I can. this is totally unacceptable!!!! When i try to phone before 16:00 there were no answer, they can go early home, and their work is not up to date. There is more to this matter, I have all the emails received from the person who bumped into my car who is the client from Santam and insured by Santam. Stop wasting clients time and money. I want my claim to be settled to repair my vehicle.