Very poor customer service and incompetence in Santam legal department

<p>I raised a 3rd party claim with Santam on 16th November 2016. I never got a response from the consultant in the legal department.</p> <p>On 22nd November 2016, I got an email with list of requirements and responded on 25th Nov. </p> <p>On 28th Nov, a legal officer sent me an email saying an assessor has been appointed and Santam will contact me.</p> <p>Due to no response from santam, I raised a compliant on 02 dec. and got a response from 2 santam employees.</p> <p>On 6th dec, o received a settlement offer from Santam which I signed and sent back on 9th dec.</p> <p>Today is 20th dec and I still have not heard back from santam.</p> <p>My car is currently at the panel beater and it cannot be fixed until I make 50% deposit on the 3rd party claim</p> <p>Why on earth do insurance companies like santam continue to stay in business? They are simply *********** and treat customers unfairly. I've raised my compliant with the relevant body and am sure someone at Santam might get to do the job they are paid to do. </p>